Title Assistant

As the Title Assistant, you will be responsible for answering phone calls, answering email correspondence and reviewing loan modification, Deed In Lieu and possibly foreclosure customer requests.  You will use various technologies to support assigned job scope and functions.   This is a client and vendor facing position requiring professional communication and accurate documentation.

• Manage email inboxes, taking the appropriate action with each email including but not limited to documenting the order file, responding, or escalating as appropriate.
• Learn how to perform title review on loan modification and Deed In Lieu title to better assist clients
• Answer inbound and/or make outbound phone calls in a phone queue environment
• Fully document customer interactions in system(s) of record, as required
• Ability to read a title report and research title issues
• Provide exemplary customer experience to clients
• Queue management and follow up
• Adhere to schedule requirements
• Provide accurate review of Loss Mitigation Title Services products
• Openly receive frequent coaching from Team Supervisor
• Meet or exceed all required performance metrics
• Must be able to work overtime as needed
• Must be flexible in scheduling requirements
• Adhere to company and department policies and procedures
• Other duties as assigned

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• High School Diploma or equivalent education
• Customer service experience in a fast paced environment preferred
• Ability to read a title report preferred
• Experience with loan modifications preferred
• Beginning to intermediate computer skills with MS Office Suite
• Excellent verbal and written communication skills
• Must be flexible and able to work in a quickly changing environment
• Ability to utilize many different computer systems
• 3-5 years of title knowledge/ Default experience is a plus

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

   

   

  Pay Range: $22-25/hourly

   

  Is this the ideal location for you?

  Mortgage Connect is committed to offering a flexible work environment for this role. This is a onsite role based out of our office in Santa Ana, CA.

   

  Who we are

   

  Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

   

   All onboarding employees will be required to complete a pre-employment background check and drug screening.

   

  We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com